No products in the cart.
CannaExotic Privacy and Cookie Policy
To ensure a secure online environment and protect your data, CannaExotic adheres strictly to applicable legal requirements. This Privacy and Cookie Policy (referred to as “Privacy Statement” or “Privacy and Cookie Statement”) explains how we collect, store, and process your personal data, as well as how we protect it.
ARTICLE 1 — COLLECTED PERSONAL INFORMATION
1.1 Account Information
In order to make a purchase or use our services, you must have a personal account. When you create an account or make a purchase, we collect the following personal data as part of the transaction:
- Full Name
- Residential and Billing Address
- Phone Number
- Email Address
- Date of Birth
- Gender
- IP Address
We collect and store this information for the following purposes:
- To fulfill our obligations under the agreements between you and us, including processing your order, providing services, and delivering products (Execution of Agreement).
- To manage your account and communicate with you regarding orders and account-related issues (Execution of Agreement).
- To enhance customer experience through market research and to personalize our offerings based on your preferences (Legitimate Interest). This data is used anonymously for research purposes, and any results cannot be traced back to specific individuals.
- To verify customer identity and age, prevent unauthorized access, deter fraud, and secure our online environment (Legitimate Interest).
Your account-related information is retained as long as you maintain an active account with us. However, inactive accounts and related personal data will be deleted after a period of 10 years. You may request the correction, assessment, or deletion of your personal data by contacting us at cannaexotic@gmail.com.
1.2 Newsletters
With your explicit consent, CannaExotic may send you newsletters about new products, special offers, or updates. The following personal data is collected for this purpose:
- First and Last Name
- Email Address
- Country of Origin
We will use this data to personalize your communications and tailor product offerings based on your region. You may withdraw your consent at any time by using the opt-out link in the newsletter or by contacting us directly.
1.3 Customer Service
When you contact our customer service team, we may collect and store your personal information to provide efficient support. This includes:
- Account-related information (for handling inquiries)
- Customer service correspondence
We retain your customer service interaction data as long as you are an active customer. This enables us to respond more efficiently in the future. Calls are not recorded, and private messages via social media are stored for a maximum of 6 months.
ARTICLE 2 — CONSENT
We will collect your personal data primarily to complete transactions or fulfill orders. If we wish to use your data for other purposes (e.g., marketing), we will request your explicit consent. You can withdraw your consent at any time by contacting us at cannaexotic@gmail.com.
Rights of Data Subjects: You have the right to access, correct, delete, or object to the processing of your personal data. For any data-related requests, feel free to contact us.
ARTICLE 3 — DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal data in certain circumstances, such as:
- If required by law
- If there is a violation of our Terms and Conditions
In all cases, we ensure that any third parties with access to your data comply with strict data protection measures.
ARTICLE 4 — COOKIES
Cookies are small pieces of data that enhance your browsing experience. We use both functional and analytical cookies to improve the functionality of our website and to gather insights on how you use it.
4.1 Functional Cookies
These cookies are necessary for the basic operation of our website. They help:
- Remember items in your shopping cart
- Store login details during your visit
These cookies do not require your consent.
4.2 Analytical Cookies
These cookies are used to collect data about how visitors use our website. The data helps us improve site functionality and user experience. This data is anonymized and does not identify you personally.
- We use tools like Google Analytics to track visitor behavior.
ARTICLE 5 — THIRD-PARTY SERVICES
We work with third-party service providers for payment processing, delivery, and other services. These third parties are required to comply with applicable data protection laws and process your personal data solely for the purpose of completing your transactions.
These third-party services may have their own privacy policies. We recommend reading their policies for further information.
ARTICLE 6 — SECURITY
We use state-of-the-art security measures to protect your personal information. All sensitive data, such as payment information, is encrypted and stored securely. We also implement industry-standard protocols to prevent unauthorized access to our systems.
Your personal data is only accessible by authorized personnel who need it to perform their job responsibilities.
ARTICLE 7 — CHANGES TO THIS PRIVACY POLICY
CannaExotic reserves the right to update this privacy policy at any time. We will notify you of significant changes by posting the updated policy on our website. Please review this policy regularly to stay informed about how we collect, use, and protect your data.
ARTICLE 8 — CONTACT DETAILS
If you have any questions about this Privacy and Cookie Policy, or if you wish to exercise your rights under data protection laws, please contact us using the following details:
CannaExotic
Email: cannaexotic@gmail.com
Address: Prinsengracht 480, 1017 KG Amsterdam, Netherlands
By using our services, you consent to the collection and processing of your personal information as described in this policy.